FINANCIAL SERVICES: IN-STORE FINANCIAL SERVICES
I was out of town this week and needed to use the services of the local WalMart where I was visiting to cash my paycheck. This in itself is an experience being the Holiday Season now and all, but the long line didn’t bother me so much as what was about to come.
After I camped out in the line to the Customer Service Desk for awhile I made my way to the Customer Service Rep. I hand her my check and my identification and without any verbal notice she was about to step away from her Register and take my belongings with her. I assume at this point to get an approval or whatever it is they need to get me on my way.
Well, my issue is that my identification rests in a valet from my wallet; among the various items kept in my valet are credit cards, random pieces of paper with numbers and other information I might need for later, along with the current cash I have on my person.
So I am a little shocked when this Rep just walks off with my cash money and my paycheck. I mean would WalMart appreciate it if without notice I walked outside to their parking lot and gave all the things I was about to purchase a ‘ once over’ to make sure I wasn’t getting ripped off? No, I am pretty sure this would blow over like a turd in a punch bowl. I am most certain I wouldn’t make it far from the front door, and I know not the 10-15mins this Rep was holding onto my identification.
There wasn’t much money in my valet but, this isn’t the point. I don’t think it would be professional if I were to walk off with the cash drawer and held onto it while I was deciding if I wanted to cash my check at this WalMart or not.
Yeah, I get it. they need to make sure things are covered on their end. Sure, I understand this. It goes without saying however, with this in mind I don’t think overlooking common courtesy and customer appreciation should be over looked during the process.
I don’t really feel comfortable with anyone walking out of my sight with my cash, or for that matter my credit cards, along with my identification which has my license number, address, date of birth, and other relevant information. I don’t know this person, they could very well be wanting to make me their next identity theft victim. Don’t get me wrong, I am not doubting the creditability of this person however, I do not like being put into a position where I have to guess it, especially when my creditability is in question. My point is, it can go both ways.
The simple solution to this problem would have been simply either calling the Manager to the register or, “I’m sorry, I can not cash this right now, I would need to get a Manager’s approval or you would have to come back when it isn’t as busy.”
